I do things that fascinate and challenge me. I listen to "it'll be great if..." moments and aim to make those happen. I'm happiest when I lead interactive workshops and bring clarity to insights. Perhaps, I'll see you soon at an Orange Hive design workshop, or a Cut The Small Talk conversation on any important but taboo subject?
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$5 (This is not a reward.)
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This is a quick run-through of the rewards!
The book book and a launch party are there, of course, but perhaps beautiful candids/headshots (3 package sizes), an audio crashcourse, a team package, or a "commitment device" are more to your taste? Scroll down and see!
(Ceci n'est pas une "reward.")
1 copy + ebook included
Free shipping
$16 E-Book
39 readers
+ Your name in print for making the book happen
+ An invite to the Aug celebration!
+ E-Book (PDF and Kindle)
Heads up, it's about 21 sgd.
1 copy + ebook included
Free shipping
$25 Book Book (Hard copy)
43 readers
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ Your name in print for making the book happen
+ An invite to the Aug celebration!
+ E-Book (PDF and Kindle)
Shipping included! Heads up, it's about 32 sgd.
1 copy + ebook included
Free shipping
$34 Audio Crashcourse
3 readers
Get practical on-the-go. Get a song-length audio for each part/discipline!
Heads up, this reward is about 44 sgd.
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ Your name in print for making the book happen
+ An invite to the Aug celebration!
+ E-Book (PDF and Kindle)
Shipping included!
1 copy + ebook included
Free shipping
$43 "Focus Your Energy" Video
0 readers
Ask your questions and receive new POVs via one personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
Heads up, this reward is about 55 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ Your name in print for making the book happen
+ An invite to the Aug celebration!
+ E-Book (PDF and Kindle)
Shipping included!
1 copy + ebook included
Free shipping
$50 "Thank You" Mention
11 readers
Your name, company, and fun/useful sentence at end of book. I could write you a handwriting note, but printing your "thank you" lasts longer!
Heads up, this reward is about 65 sgd.
+ Ask your questions and receive new POVs via one personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included!
1 copy + ebook included
Free shipping
$77 Headshots!
14 readers
(Want more? See "Beautiful Candids" below!)
Need just a couple photos you love? Headshots/candids for you, at a weekday time I suggest, at Somerset or location I suggest (Blk 71 is possible). We'll do all we can in 10 comfortable minutes, you pick your top 8 to edit, and you get to keep all photos we took (about 30 ready-to-use photos)!
I photograph when you're relaxed: http://www.happinessisbeautiful.com
Heads up, this reward is about 100 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! Singapore only.
1 copy + ebook included
Free shipping
36 of 50 left
$94 Commitment Device
1 reader
Need a commitment device to read and apply your learnings? Here's some social, financial, and time pressure: I'll check in with you for Q&A for a month. I'll pace out the readings for you but feel free to jump ahead.
Heads up, this reward is about 122 sgd.
+ Ask your questions and receive new POVs via one personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included!
1 copy + ebook included
Free shipping
$138 (Hubber's Candids!)
4 readers
(ONLY FOR HUB MEMBERS)
A great package for a mix of professional, casual, candid, and fun photos. Meet near 113 Somerset (or a location I suggest), during work hours, I'll suggest the time! We'll do all can for 30 minutes, and you pick top 20 for final tweaks. You keep everything (about 60 ready-to-use photos.) My style? http://www.happinessisbeautiful.com.
Heads up, this reward is about 179 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included!
1 copy + ebook included
Free shipping
$188 Beautiful Candids
5 readers
(Want more? See Beautiful Candids^2)
A great package for a mix of professional, casual, candid, and fun photos. Meet at your choice of CBD area, during work hours, you suggest the time! We'll do all can for 30 minutes, and you pick top 25-30 for final tweaks. You keep everything (about 80 ready-to-use photos.) My style? http://www.happinessisbeautiful.com.
Heads up, this reward is about 245 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included!
1 copy + ebook included
Free shipping
$270 "Prioritise Your Insights!" Session
2 readers
We'll get together, put all your customer information and insights on paper, prioritise, and make them actionable. (50 min in-person, 75 Skype screen share)
Heads up, this reward is about 350 sgd.
+ Ask your questions and receive new POVs via a personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
+ Need a commitment device to read, apply, and get your worth? Here's some social, financial, and time pressure: I'll pace out the readings and check in with you for Q&A for a month.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! In-person: Singapore only.
1 copy + ebook included
Free shipping
$360 Beautiful Candids^2
0 readers
A great package for creative concepts, a website photo series, or headshots for the team. You suggest the time and place! We'll do all can for 60 minutes, and you/I pick top 30-50 for final tweaks.You keep everything (about 160 ready-to-use photos.) My style? http://www.happinessisbeautiful.com.
Heads up, this reward is about 468 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! In-person: Singapore only.
1 copy + ebook included
Free shipping
$390 A Deal for the Whole Team
0 readers
Get this package for up to 12 people, at once! (Value of $600)
Heads up, this reward is about 507 sgd.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and blurb at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! In-person: Singapore only.
12 copies + ebook included
Free shipping
$780 Team Portraits/Candids!
1 reader
Beautiful headshots/candids for everyone in the team, separately or together. We'll spend about 2 hours together -- this could be 8-12 individuals or pairs of co-founders; it can include a combination of creative concepts, photo series, or focus on authentic headshots. You suggest the time and place! Every person/team will walk away with about 20 options. You keep everything (about 450 photos.) My style? http://www.happinessisbeautiful.com.
Heads up, this reward is about 1065 sgd.
Plus, the set of digital Customerology products.
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and fun/useful phrase at end of book
+ E-Book (PDF and Kindle)
Shipping included! In-person: Singapore only.
12 copies + ebook included
Free shipping
$780 Hands-on with the Team!
0 readers
(Get in touch and we'll create something custom for your team.)
We'll start and wrap up with a session -- ideate, ask questions, design experiments, organise insights, up to you! (Each 50m in-person, 75 Skype.)
I write you a "thank you" note at the beginning of book.
Heads up, this reward is about 1065 sgd.
Plus, up to 12 of these... (These alone would be $1.1k)
+ Need a commitment device to read, apply, and get your worth? Here's some social, financial, and time pressure: I'll pace out the readings and check in with you for Q&A for a month.
+ Ask your questions and receive new POVs via a personal video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and blurb at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! In-person: Singapore only.
12 copies + ebook included
Free shipping
$2900 Half-Day Retreat
0 readers
(Get in touch and we'll create something custom for your team.)
Exercise your brain in a completely new way with a hands-on customised workshop, involving the toolbook topics plus team bonding and creative confidence. I'll include your team in the "thank you"s at the beginning of book.
Heads up, this reward is about 3770 sgd.
Plus, up to 25 of these: (These alone would be $2.3k)
+ Need a commitment device to read, apply, and get your worth? Here's some social, financial, and time pressure: I'll pace out the readings and check in with you for Q&A for a month.
+ Ask your questions and receive new POVs via a personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and blurb at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! Singapore only.
25 copies + ebook included
Free shipping
$5300 All-Day Retreat
0 readers
(Get in touch and we'll create something custom for your team.)
Exercise your brain in a completely new way with a hands-on customised full-day workshop, involving the toolbook topics plus team bonding and creative confidence. I'll include your team in the "thank you"s at the beginning of book.
Heads up, this reward is about 6890 sgd.
Plus, up to 25 of these: (These alone would be $2.8k)
+We'll start and wrap up with a group session -- ideate, ask questions, design experiments, organise insights, up to you! (Each 50m in-person, 75 Skype.)
+ Need a commitment device to read, apply, and get your worth? Here's some social, financial, and time pressure: I'll pace out the readings and check in with you for Q&A for a month.
+ Ask your questions and receive new POVs via a personalised video! Will also include hypotheses about the target customer and product based on the disciplines in the book (from psychology to user experience design.)
+ Get practical on-the-go. Get a song-length audio for each part/discipline!
+ Your name, company, and blurb at end of book
+ Soft cover, to pass around and write on
+ An opportunity to include your case study and how you learned about customers
+ E-Book (PDF and Kindle)
+ An invite to the Aug celebration!
Shipping included! Singapore only.
25 copies + ebook included
Free shipping
An introvert's guide to creating things people want
Understanding people and how they want is challenging. We have more information than insight and less time than ideas. Let's tackle those!
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| 3 publishers interested |
PROJECT PAUSED. Any book pre-orders should have been refunded, so please contact me if you did not receive a refund! [angelaognev at gmail] I am not working on this book right now, and will revisit it when I can make it more practical and habit-forming. Thank you for all of your support, critique, and challenges so far!
I've had sweaty palms when interviewing strangers and I've put ideas out there to be rejected. I've experienced the raw dedication needed to understand customers and the pain of not knowing what people want. Those are still challenges for me.
When I workshop or mentor, I find myself asking participants the same powerful questions, citing the same counterintuitive research, or suggesting the same awesome frameworks.
I'm writing to put all our tools and research findings in one place, create useful flowcharts... I'm writing to learn more to add to the toolbook, and to tie it all together.
Let's do this!
Angela
Wait! Let's take a step back...
People will use things to solve problems -- but what people like, value, and share about are the things that they deeply want. “Things people want" usually feel like... a custom fit, a life-changer, an intuitive decision, the best solution, an experience, or even, a part of their identity.
When a product or service is a good fit for a group of people, current customers tend to introduce new ones. Creating what people want is a way to add value to our customer's lives, as well as to our brand, product, purpose, and bottom-line.
Well, we start by understanding “people" and how they “want." Then, we take our insights about our specific customers and turn them into actions or tests! Sounds simple, right? It's not -- that's where you come in.
How will we tackle those challenges?
In short, by getting practical with findings from the social sciences (psychology, economics, sociology, ethnography); putting tools from design thinking, user experience, and lean methodology side-by-side; by gathering best practices, then identifying specific challenges; by figuring out HOW to distill insights and prioritise actions, and taking action.
Make this happen and get a "book book". Better yet, get the "audio crashcourse" for song-length run throughs; get "headshots" or "beautiful candids" because... it's time, isn't it?
Why wait to explore? Let's get started now.
PROBLEM: People are emotional and logical, future-planning and impulsive. How do people decide what to buy? What do they value the most? What frustrates them? What do they notice and what experiences do they remember?
SOLUTION: Let's start with the big picture, then get specific. We'll bring together insights from social sciences like psychology and economics, and newer fields like design thinking and experience design (UX, CX) -- we'll combine qualitative and quantitative, the emotional and logical, the surprising and “of course"-triggering, the research experiments and cultural comparisons.
Here's a quick example! Why do we choose to buy some things and ignore others? Not just because of money and function, but because of values. Let's apply the Values Circumplex (via Schwartz, positive psychology)!
Understand people through the perspective of...
Design Thinking Methodology: to find and solve the root, human problem
Lean Methodology: to build and grow in uncertain condition
User Experience Design: to build for greater ease and flow
Customer Experience Design: to be intentional with touchpoints throughout
Psychology, to untangle action from belief, identity from aspiration
Sociology, to uncover how a person's demographic relates to who they are
Ethnography, to capture culture vividly and without assumption
Kinesics, to hear what is not said via nuances in body language
Behavioral economics, to predict and simplify decision points
Statistics, to measure and make sense of all that is quantifiable
Economics, to see the big picture of business and adding value
Let's start with how things fit together, then choose where to dive in.
PROBLEM: We hear from companies, whether failures or brilliant successes, that talking to customers is the most important thing. It lets us know what problem to solve, what product to launch, what copy to tweak, and what feature to kill.
SOLUTION: Let's dissect why we've been hesitant or afraid of talking to customers, and choose what to do about it. We'll start with fast wins and work where we're comfortable.
SOLUTION: We'll get hands-on with the best practices in a dozen interview methods. We'll bring in flowcharts to visualise possible interview flows; we'll use frameworks to organise what we've heard and go deeper.
Here's a quick example! What challenges do we face when thinking about interviewing customers, and how can we overcome them? From personal and common experience.
PROBLEM: Even in this book, we'll explore a lot of new wisdom, and understand how to get from data to information to insight to action. But all that is useless if we don't have a way of prioritising and taking action.
SOLUTION: So, we'll prioritise and turn insight into action. We'll try on a few ways of ranking importance, and learn how to measure success. We'll understand how information becomes useful and apply strategies to do so.
SOLUTION: We'll look at the kinds of tools we have and why or when best to use them. We will balance the qualitative and quantitative, what's happening and what's causing, the how to and the why.
Here's a quick example! How do we take action on data?
What you've just read the basic outline of the book (a more detailed, working table of contexts is below.) The book will be made of a hundred 4-5 page chapters -- deep and to-the-point.
This book bridges the gaps between wanting to learn about customers and actually learning about them... between knowing how customers behave and being able to act on those insights. It'll give you context for understanding people, distill research findings and make them practical, tools, when and why to use them, and what to do with what you've learned.
This is the toolbook for pragmatic, insatiably curious folks.
When do KPIs hurt your business? 4 common ways, and what to do about them
The psychology behind a good user experience
How to distill thoughts into actionable insights [in images]
I hope this list inspires you to google! Understand people through the perspective of...
What is design? (On intentionality, function, and emotion)
A better question (On how to redefine the design prompt)
Ask “why" to get to the root; ask “how" to get specific (On powerful questions)
Parallel universe (On the power of metaphors and analogous situations)
Quick, effective ideation (On brainstorms, mindmaps, and creativity)
Same action, different reasons (On personas and grouping by motivation)
Bias toward action (On testing parts and assumptions)
For visual learners (On using cameras and video in the process)
There's no magic (On testing functionality without coding anything)
They are just trying to help (On organising and making sense of feedback)
Say, do, think, feel (On empathy and storytelling for rational people)
Incremental versus disruptive innovation (On problem-solving mindsets)
Just use what you have (On prototyping with various materials)
Zoom in (On uncovering assumptions and creating hypotheses)
Minimum Viable Everything (On testing and improving ideas with few resources)
You're the first to know (On running a closed alpha test)
Minimum Desireable Product (the people-first valuable experience test)
What's a great experience? (On what simple and intuitive mean, specifically)
Does the business provide what users need? (On the money side of good UX)
Designing by reduction (On simplicity and its hard parts)
First 5 seconds, first 5 minutes (On impressions and desired actions)
Why do you have a website? (On trust, convenience, and driving action)
Write the press release and FAQ first (On building new features and feature creep)
Isn't design about looking cool? (On when aesthetics are useful or harmful)
Are some users more important than others? (On the funnel from impression to purchase)
That stage in your life (On supporting users through the user lifecycle)
What's better, A or B? (On A/B testing and what's testable)
Why did the chicken cross the pagebreak? (On measuring clicks and page flow)
I see you click, but what do you think? (On interview techniques and task ideas)
And now, with cats! (On provoking laughter and smiles with your interface)
Influencing behaviour or just improve satisfaction (On the purpose of CXD)
A whole new world of experience (On the gamut of touchpoints and prioritising)
Lights, camera, confetti explosion! (On setting the desired experience)
Mr. and Ms. Right (On recruiting and screening people to interview)
Why interviewing doesn't always work, and what to do about it (On biases in play)
Yes, but why? (On getting down to what customers are really trying to do)
I can read minds (On creating self-awareness in your interviewee and yourself)
Let unreasonable expectations drive your innovation (On challenging norms)
No such thing as a free lunch (On the downside of giving out value for cheap)
Pain points (On end-to-end experience and journey mapping)
Seductive copywriting (On communicating in the customer's own language)
Singing through the noise (On the emotional value of brands)
Uh oh! (On what can be learned from customer support)
Delivering happiness (On anticipating needs and customer service)
What gets you out of bed in the morning? (On motivation and happiness)
Why do you buy what you buy? (On consumption and identity)
Tell me what you want, what you really, really want (On hierarchy of needs)
There are only two kinds of people in the world… (On personality)
Did you see that gorilla!? (On perception and capturing attention)
Who “should" you be, and what “must" you do? (On beliefs and expectations)
Heart, head, and gut (On different centers of behavior)
Change the world, make a difference (On altruism and doing good)
Shake hands, hug, or kiss (On building relationships in different cultures)
Show me the money (On feelings toward money, social class, and mobility)
Back in my day… (On age, life stage, and generational differences)
Like father, like son (On nurture, tradition, and education)
Where does the techie hang out? At the space bar (On online communities)
Walk me through a typical day (On open questions and the power of stories)
One of us (On being a participative observer)
Learning to see (On untangling objective and subjective observations)
Close your eyes (On engaging and recording all the senses)
Notice what you're noticing. Notice how you notice. (On thoughts, feelings, reactions)
How big is your personal space bubble? (On distance, touching, and tradition)
It's a bird! It's a plane! No, it's a microexpression! (On facial expression and eye contact)
These hips don't lie (On how posture and movement suggest interest)
There's more, isn't there? (On the emotion in tone of voice and silences)
Win-win (On the overlap of value between business and customer)
Do people know what they want? (On choices, choosing, and defaults)
Shut up and take my money (On effective pricing, biases, and framing)
Is this data significant? (On comparing data, between groups or over time)
What's the difference between cost and worth? (On utility or usefulness)
What makes the math work? (On theorems that let us make sense of uncertainty)
Was this a success? (On setting goals and fitting customer metrics)
How does a robot make decisions? (On decision trees and quantifying probabilities)
What will you do with these survey results, anyway? (On conducting useful surveys)
Correlation is not causation (On finding patterns and using them with a grain of salt)
Dataporn (On visualising data in an exciting, clear, and useful way)
Basics are the new black (On supply, demand, and how products relate to each other )
Already a saturated market (On opportunities, competition, and market size)
Scaling up! in theory (On revenue models and economies of scale)
Wow :) If you liked this list, then I like you! These are the topics that really excite me. Also, you'll probably like the book.
If you're think you may never actually READ the book...
but still want to learn about people and apply it to your business, I recommend getting the
a) "Audio Crashcourse" for song-length overviews of each chapter,
b) the "Focus Your Energy" video to get the content tailored for your business, or
c) the "Commitment Device" option for some social/monetary/time pressure to get your worth from this book. I sometimes buy without reading too...
After all this is "PART C: I'm ready to test the tools, what's next? Fieldguides, plus ways to prioritise and deepen" as described earlier.
(We got this shot right as the books were sliding off!)
Why am I writing this book?
Because I'm fascinated by people. And I follow my curiosity. I'm happy when I organise information into insights and other useful things. That's the the main reason, but also...
My background is in psychology and decision-making.
I studied psychology at the University of Chicago, and explored motivation and behavioural economics through research at Booth. I TA-ed for my favourite business class on decisions.
I'm trained as a coach and believe that we are each naturally creative, resourceful, and whole. I am certified by the International Coach Federaction (ACC), as well as Co-Active, ICA, and for Positive Psychology Coaching.
I create workshops on user experience, design thinking, and more.
I've never done the same workshop twice. I'm a co-founder of Orange Hive (friendly, pragmatic design), Cut The Small Talk conversations and conference on crucial but taboo topics, and HTML Crash Course. Co-organiser of FuckUp Nights on business failure. I am the original Chief Happiness Officer of Strikingly (YCombinator W13).
During the day, I work with teams on understanding and delighting people via Redesign Happy -- from researching/creating/tweaking great UX or training customer support teams, to digging into your niche's psychology or building an company culture that feels like home.
People know me as the gal who gets things done, and gets to the point.
I'm good at synthesising what's been said. When I facilitate, I help others to "bottomline" and get to the essence of what they're saying. I follow my curiosity, share what I learn, push my limits, and make cool things happen. Thank you for being a part of that.
I think we can always use more headshots (with our unique energy and vibrance) and reminders of who we are when we smile unabashedly. Agree?
Portfolio: HappinessIsBeautiful.com
I get out from behind the camera and photograph when you're relaxed. Photos should show us how we see ourselves -- not the strangely tense or awkward moments usually captured.
P.S. I made a little "book" on this topic!
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Ballast Books
250 copies • Partial manuscript. Hybrid publisher All categories , United States |
|
Radius Book Group
Radius Book Group is a 360°, multiplatform publisher offering unparalleled support to entrepreneurial authors. With our deep industry relationships, expert content development, and broad market reach, we’re redefining what successful publishing looks like. Hybrid publisher Mind & Body, Art & Photography, Biography & Memoir, Business & Money, Career & Success, Christian Non-Fiction, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Journalism, LGBT Non-Fiction, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide |
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Something or Other Publishing
250 copies • Completed manuscript. Hybrid publisher Children Fiction, Christian Fiction, Commercial Fiction, Contemporary Fiction, Historical Fiction, LGBT Fiction, Literary Essay, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Mythology & Folk Tales, Poetry, Romantic Fiction, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Art & Photography, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Crafts & Hobbies, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Illustrated Books, Journalism, LGBT Non-Fiction, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction, Science Fiction & Humour Worldwide |
As I tune in what's good/bad/curious about different designs and experiences everywhere, I'm more able to spot opportunities or issues in my own work. …
Newly-minted words are the trademark of trending, crucial areas.
They allow people immersed in the work to speak to each other in more nuanced ways... …
"Your life has no meaning."
Surprise -- that is how Prof. Bernard Roth of the Stanford d.school starts his apply-design-thinking-in-your-own-life class.
It's not meant to …
I've spent many weeks in a chaotic state,
shuffling between two seemingly contradictory extremes -- every task appears to be the most important, or every …
When I was the Chief Happiness Officer at Strikingly, I made many mistakes -- one instance was this: I A/B tested my new onboarding idea, with …
Low-hanging fruit are delicious -- they're strategies that give high return for relatively little effort.They're conceived, tested, and shared by others. They're readily available to us. …
Would you go digging for treasure while believing that there's no treasure? I wouldn't -- it's nonsensical and unmotivated.
Even if there were treasure, my …
Happy Christmas! I really enjoy this time of year as an extra excuse to evaluate my day-to-day habits and redesign them, experiment with them.
Without …
The more I tune in what's good/bad/curious about different designs and experiences everywhere, the more I'm able to spot opportunities or issues in my …
(On positioning a product, or rather, "humanising" an offering.)
Thanksgiving is a day of gratitude, family, and peace.
It's followed, ironically, by Black Friday -- …
CAPS LOCK -- sometimes, I want to use CAPS to respond to customers (users, clients).
Annoyed, I usually shake my head, step away from the …
Sometimes, I find myself saying/thinking "I can't do X because..." In that moment, I wonder, "is this a reason or an excuse?"
But, the …
Have you had a bad customer support experience lately? Or, perhaps a frustrating time placing an order or getting help online?
I did -- and, …
I'd really like to do a good pull-up! I've been doing them wrong -- because of weakness in my lats (huge back muscles), I've been …
It sounds silly but I often need a reminder to learn -- a reminder that learning is something you do, not something done to you …
Looks like the update got sent later than expected and the image didn't make it through -- sorry about that! I broke the image into …
Thank you for your patience, backers! I've been MIA for an embarrassingly long time -- I'm very sorry about that.
Unfortunately, I will ask you …
Funded at 126%, yay!
Thanks to you, Customerology has been funded and is on its way! Get yourself a glass of champagne or kopi C …
Thank you for supporting my book campaign! These few days, I've been amazed by 1) the power of iteration when writing, 2) the beauty of …
Hello friend.
Happy Tuesday! Thank you so much for your emotional and financial support so far for Customerology: An Introvert's Guide To Creating Things People …